EXPANDING SERVICES AND INFRASTRUCTURE Currently, our hospitals have a total combination of 407 beds. We target to increase the number of beds to 1,000 by 2022 via either the construction of new hospitals or acquisition. Plans are also underway to enhance our existing healthcare facilities to include Cardiac Care, Eye Centre and Tertiary Care. We…
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PHILANTHROPY TOWARDS BETTER PUBLIC HEALTH
PHILANTHROPY TOWARDS BETTER PUBLIC HEALTH TDM contributes 2% of its consolidated annual net profit after taxation, minority interest and dividend payments to approved organisations in Terengganu that support social causes, sports and economic development. A free community-based health screening programme has been designed to identify and educate individuals on the increased risk of chronic diseases.…
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NON-COMPLIANCE WITH LAW & REGULATIONS
NON-COMPLIANCE WITH LAW & REGULATIONS Malaysian laws and regulations have strict policies and impose heavy penalties on business operations which are non-complaint. Having a complete and through understanding of compliance is crucial to protecting our businesses. We understand that non-compliance may have serious consequences which may result in back-to-back implications on our suppliers, customers, smallholders…
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EFFICIENT SUPPLY CHAIN MANAGEMENT
EFFICIENT SUPPLY CHAIN MANAGEMENT We strive to form and develop long-term relationships with our doctors, other healthcare professionals and vendors. The doctors and physicians at our hospitals benefit from the use of our best-in-class medical equipment and are supported by professional, dedicated employees. This creates a culture of connection where engaged employees leads to a…
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COMPLAINTS AND GRIEVANCE MANAGEMENT (2)
COMPLAINTS AND GRIEVANCE MANAGEMENT We understand the complexity of handling healthcare complaints. It requires time and commitment when individuals may be feeling vulnerable. Investing time and getting it right can help resolve issues quickly and avoid escalation. Personnel at all our hospitals are equipped to handle complaints efficiently and expeditiously. COMPLAINTS AND GRIEVANCE PROCESS Objective:…
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