BUSINESS CONTINUITY AND FUTURE INNOVATIONS
Business continuity is vital for the Group as our Plantation and Healthcare operations need to be sustainable to guarantee our future in many more years to come. The Management and the Board of TDM conduct annual planning and strategies on Risk Management as reported in the Corporate Governance statements.
Technology also contributes to the Group’s business continuity plan. The IT division of the Group oversees the handling of the current system for a smooth and progressive transition into future.
Succession planning is also a prominent element in TDM’s business continuity planning. We have developed a strong bench of high-performing talents to support our growth.
TDM leverages on innovation in the plantation sector to drive sustainability at every level of operations. Currently, TDM will be generating energy from biogas under a feed-in-tariff (FiT) to supply electricity from our facilities in Kemaman and Sungai Tong which is slated to commence in 2019 through to 2020. Thus, FIT generates economic returns for the Group while also reducing electricity and water consumption as well as air pollution. We are also in discussions to capture the by-product of methane gas for conversion into fuel or chemical feedstock as well as direct supply of electricity into the national grid from our FiT efforts.
Looking ahead, future sustainability initiatives include bio-composting operations via microbial technology with bacteria from our own ponds, recycling and reusing of all wastes.
Under our Healthcare Division, new services that will be introduced in our hospitals include Cardiac Centre and Eye Centre. The introduction of Tertiary Care is also in the works. We will also introduce a Cathlab at KMC where construction will commence in 2019. All these improvements are to support our capacity and capability growth.
In addition, the Group will be implementing the Customer Service Index (CSI) which focusses on the Net Promoting Score and Customer Satisfaction Score. We expect to implement this in 2019.